Our Services
Comprehensive solutions for handling customer feedback and complaints.
Our Core Services
We provide end-to-end solutions to help businesses transform their customer service experience.
Complaint Management Platform
Our flagship product is a complete system for collecting, tracking, and resolving customer complaints. The platform is designed to streamline the entire process, from initial submission to final resolution.
- Easy-to-use complaint submission portal
- Real-time tracking and status updates
- Automated workflows and assignments
- Resolution documentation and customer feedback
Analytics & Insights
Turn customer complaints into valuable business intelligence with our advanced analytics tools. Identify trends, track metrics, and make data-driven decisions to improve your products and services.
- Customizable dashboards and reports
- Trend analysis and pattern recognition
- Sentiment analysis on customer feedback
- Executive summaries and KPI tracking
Training & Implementation
We don't just provide software—we ensure your team has everything they need to succeed. Our comprehensive training and implementation services guarantee a smooth transition and maximum adoption.
- Customized training programs for all user levels
- Dedicated implementation specialists
- Best practice workshops and process design
- Ongoing support and refresher sessions
Service Packages
Choose the package that best fits your organization's needs and scale.
Starter
Perfect for small businesses
- Up to 100 complaints/month
- Basic analytics dashboard
- Email support
- Standard customer portal
Professional
For growing organizations
- Up to 500 complaints/month
- Advanced analytics and reporting
- Priority email and phone support
- Customizable customer portal
- API access
Enterprise
For large organizations
- Unlimited complaints
- Enterprise-grade analytics
- 24/7 dedicated support
- Fully customizable solution
- Dedicated account manager
Ready to Transform Your Customer Service?
Schedule a demo today and see how Grumble can help your business improve customer satisfaction and retention.